Privacy Policy

Information We Collect

We collect information that you provide to us directly, including when you fill out a form, request a quote or service, respond to one of our advertisements, or contact us by phone, email, or text. This information may include:

• Your name
• Your phone number
• Your email address
• Your ZIP code or service address
• Your pet's name, if you choose to provide it
• Any other details you include when you contact us or request service

When you interact with our advertisements or lead forms on third-party platforms like Facebook or Instagram, we may receive the information you submit through those forms. We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, and pages viewed, through cookies or similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact you about the services you requested
• Schedule, provide, and follow up on heating, cooling, and HVAC services
• Send you information about promotions, offers, and services that may interest you
• Improve our services, website, and advertising
• Comply with legal obligations and protect our business

We will contact you using the phone number, email address, or other contact information you provide. This may include calls, texts, or emails about your request or about our services and offers. You can opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly.

How We Share Your Information

We do not sell your personal information. We may share your information only in limited circumstances, including:

• Service providers. We may share information with trusted third parties who perform services on our behalf, such as scheduling, customer relationship management, marketing, or IT support. These providers are only permitted to use your information to perform services for us.
• Advertising platforms. When you submit a lead form through a platform such as Facebook or Instagram, that platform processes your information according to its own privacy policy, and we receive the information you submitted.
• Legal requirements. We may disclose information if required to do so by law, or if we believe disclosure is necessary to comply with a legal process, protect our rights, or protect the safety of others.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the site function, understand how visitors use the site, and support our advertising. You can usually adjust your browser settings to refuse cookies, though some parts of the website may not function properly as a result.

To improve your experience we use Microsoft Clarity to better understand how visitors interact with our website. By continuing to use our site, you agree to the collection and use of this data by us and Microsoft. For more information, please see Microsoft Clarity Privacy Statement.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to provide services you requested, and to comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Your Choices and Rights

You have choices regarding your personal information, including:

• Opting out of marketing. You can unsubscribe from marketing emails or ask us to stop contacting you for promotional purposes at any time.
• Accessing or correcting your information. You may contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law.

To exercise any of these choices, please contact us using the information below.

Data Security

We take reasonable measures to protect the personal information we collect against loss, theft, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services and advertisements are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Sheehan's Heating and Cooling
• Phone: (812) 946-3599
• Website: sheehanshvac.com
• Service area: Southern Indiana — Floyd, Clark, Harrison, Washington, and Scott counties